We want you to be completely satisfied with your purchase. We will replace, refund, or issue credit for merchandise returned in unused condition. When you receive your order, please inspect the product(s) thoroughly and notify us of any damage, defect, or missing parts via email at firstname.lastname@example.org right away.
If you placed your order by mistake, please contact us at email@example.com ASAP, and we will cancel your order for you. If you contact us with cancellation request AFTER your order is processed and shipped, the order will be processed as a return.
If you received your order but later changed your mind about keeping it, you can return the product(s) within 30 days of your purchase. To start a return, please contact us at firstname.lastname@example.org for Return Authorization. The authorization will come with the detailed instructions on how to return unwanted product(s) back to the company. Unauthorized returns will not be processed.
When unwanted items are received and inspected at our warehouse, we will process and issue a refund. Returns are refunded to the original payment method. The original shipping and handling charges are non-refundable. In addition, you will be solely responsible for the costs associated with shipping the unwanted merchandise back to us. Depending on the condition of returned products, we may also charge restocking fees. Once the return is processed, you will receive an email with a refund confirmation. It may take up to 2 to 4 business days for your bank to show the return transaction on your account.
If you received a damaged or defective item, please contact us at email@example.com describing the damage in details and attaching supporting documentation. We may ask you for pictures, video, or other identifying information. We will work closely with you to troubleshoot and resolve the issue. Please retain all packaging materials until the problem is fixed and you are satisfied with the product. Depending on the situation, we may send you replacement parts, issue a partial credit, replace the product, or issue a refund once the product is returned, inspected, and the damage is confirmed.